Seller Help Center

Mzansi Marketplace Seller Help Center

Product Listing

Create and manage your product listings to attract buyers, ensuring compliance with the Consumer Protection Act (CPA).

Add Products

In the Listings section, create compelling product listings by following these steps. Ensure accuracy to comply with the Consumer Protection Act (CPA).

1
Select Categories

Choose a parent category (e.g., Electronics) and a subcategory (e.g., Smartphones) to help buyers find your product.

Category selection interface
2
Basic Information

Enter the product name, brand, and a detailed description. Include key features to attract buyers.

Form interface for entering product name and description
3
Price and Quantity

Set a competitive price and specify available stock. Enable low-stock alerts to avoid overselling.

Price and quantity input fields with stock alert toggle
4
Additional Notes

Add optional notes, such as warranty details, shipping info, or return policies, to inform buyers.

Text area for adding warranty and shipping notes
5
Visibility

Choose whether the product is active (visible to buyers) or inactive (hidden from your storefront).

Toggle switch for product visibility settings
6
Discount

Offer a discount by setting a reduced price or percentage off to boost sales, optional for all listings.

Discount input field with percentage and price options
7
Condition

Specify if the product is new, used, or refurbished. Accurate condition details prevent disputes.

Dropdown menu for selecting product condition
8
Product Image

Upload high-quality images (up to 5) showcasing the product from multiple angles. Images are key to buyer trust.

Product image upload interface with multiple image slots
9
Optional Enhancements

Use Pro plan features like promoted listings or bulk uploads to increase visibility and streamline management.

Promoted listings and bulk upload options interface

Edit Listings

Update prices, descriptions, or images anytime via the Listings section to keep your catalog fresh.

FAQs

How do I add a product?
Go to Listings, click “Add Product,” upload images, enter details, and save. Ensure descriptions are accurate per CPA.
Why was my listing rejected?
Listings may be rejected for misleading details or prohibited items. Review our Terms and resubmit.

Contact Support

Email Support

Email support@themzansimarketplace.co.za. Response within 24 hours.

WhatsApp Support

Chat on +27 69 535 2229 (9 AM–5 PM SAST).

Submit a Ticket

Create a support ticket via the Seller Panel for priority assistance. Track responses in your Dashboard.