Mzansi Marketplace Agent Program - Terms & Privacy

Key Terms at a Glance

  • You earn commissions for referring active sellers.
  • Your personal data is protected under POPIA.
  • We may terminate your account for fraudulent activities.
  • Contact us at support@mzansimarketplace.co.za for help.

Terms and Conditions

Last Updated: 4 June 2025

Welcome to the Mzansi Marketplace Agent Program. By participating, you agree to these Terms and Conditions, which form a binding agreement between you ("Agent") and Mzansi Marketplace ("Platform"), a company registered in South Africa.

Mzansi Marketplace is fully compliant with the Protection of Personal Information Act 4 of 2013 and the Consumer Protection Act 68 of 2008, ensuring your rights are protected.

1. Agent Responsibilities

Agents are responsible for referring new sellers to the Platform using their unique referral link. You must act in good faith, comply with South African laws, including the Consumer Protection Act 68 of 2008 (CPA), and avoid misleading or deceptive practices. For example, in the case of National Consumer Commission v Dis-Chem Pharmacies (2022), misleading marketing practices led to penalties for non-compliance with the CPA.

2. Commission Structure

Agents earn a signup bonus and ongoing commissions as outlined in the "Fees and Earnings" section of the Support page. Bonuses are paid after a 7-day verification period to prevent abuse. Ongoing commissions are calculated as 20% of the Platform’s cut from seller withdrawals. Payments are subject to tax obligations under the South African Income Tax Act 58 of 1962.

3. Termination

The Platform may terminate your participation if you engage in fraudulent activities, violate these terms, or harm the Platform’s reputation. Upon termination, unpaid commissions may be forfeited, except where prohibited by law. You may terminate your participation by written notice to support@mzansimarketplace.co.za.

4. Compliance with Laws

You must comply with the Protection of Personal Information Act 4 of 2013 (POPIA) when handling personal information of referred sellers. This includes obtaining consent for sharing data and ensuring confidentiality. In the 2023 Information Regulator v SAPS case, improper sharing of personal data led to enforcement action, highlighting the importance of POPIA compliance.

5. Limitation of Liability

The Platform is not liable for indirect, incidental, or consequential damages arising from your participation, except where such limitation is prohibited by South African law, such as the CPA, which mandates fair business practices.

6. Amendments

The Platform reserves the right to amend these terms at any time. Changes will be communicated via email or the agent dashboard, with 30 days’ notice as required by the CPA. Continued participation after changes constitutes acceptance.

7. Dispute Resolution

In case of disputes, we encourage resolution through dialogue. If unresolved, disputes may be referred to mediation under the Consumer Protection Act 68 of 2008. Contact our support team or the Consumer Goods and Services Ombud at info@cgsosa.co.za.

Version 1.0, Last Updated: 4 June 2025. View changelog for updates.

Frequently Asked Questions

How do I get paid?

All withdrawal requests must be submitted through the Mzansi Marketplace portal and are paid to your saved payout details.

How do I withdraw my earnings?

• Standard minimum withdrawal of R50 incurs no fee and is processed within 1–2 business days.
• Immediate minimum withdrawal of R100 incurs a R10 fee per transaction.
• Withdrawal requests submitted on weekends or public holidays will be processed on the next business day.

When do I earn commission from a seller?

You earn commission only when the seller is active and subscribed to a paid plan (Basic or Pro). If the seller cancels or becomes inactive, your ongoing commissions will stop. You will still keep any commission earned from their withdrawals while they were on an active paid plan.

How can I increase my earnings?

Refer more sellers, especially those opting for the Pro plan, to maximize signup bonuses. Encourage your sellers to increase their sales, as your ongoing commissions grow with their withdrawals. Aim for higher tiers to unlock better commission rates and benefits.

What support is available?

Basic support is available via email for all agents. Gold and Platinum tier agents receive priority support, and Platinum agents get a dedicated account manager. Contact us below for assistance.

Are my earnings secure?

Your earnings are securely processed through our PCI DSS-compliant payment system. Payments are made to your verified bank account, and we conduct regular audits to ensure accuracy and security.

How is my data protected?

We comply with POPIA, using AES-256 encryption and secure servers to protect your data. You can request access or deletion of your information at any time via support@mzansimarketplace.co.za.

Contact Support

Email Support

Send your queries to support@mzansimarketplace.co.za. Expect a response within 24 hours.

Instant Support

Chat with us on WhatsApp: +27 81 234 5678 (Available 9 AM–5 PM SAST).